We have tried to make our website as easy to use as possible, but sometimes things go wrong. Here are some tips to help you solve some problems that can occur when registering with the site.
Alternatively, you can join us by post by completing and returning our Membership application form
Safari web browser
I am using Safari and am having problems with PayPal not loading.
Unfortunately some users are finding that PayPal is not working correctly on Safari. This issue affects all users of Safari and PayPal and is not an issue with the Trollope Society website. Please use an alternative browser.
I have registered as an existing member but have not received my activation email and password.
We try to activate existing member accounts within two working days. If you have not received your password and it has been more than two days since you registered, go to the Login page, enter your username and click on the ‘Lost your password?’ link. If your registration as an existing member has been approved the site will send you a new temporary password with which to log in.
I have registered with the site as a new member, my payment has gone through, but I have not received my activation email and password.
The activation email may have gone into your Junk folder, or have it may have been blocked by a spam filter. Go to the Login page, enter your username and click on the ‘Lost your password?’ link at the bottom of the box. If your registration has been successful the site will send you a new temporary password with which to log in.
I have tried to register with the site as a new member, but have not been able to make my payment. When I try to repeat the registration process, an error message tells me that my email address is not unique and I am unable to register.
When you click ‘Register’ the site should automatically move you to PayPal to make your payment. Once your payment is completed, our site receives a confirmation from PayPal and your Trollope Society account is activated. If for any reason our site does not receive confirmation of payment from PayPal, your account is not automatically activated. Please notPlease use the form below to let us know what happened.